This is an excerpt of our main Terms of Service (TOS) to make it easier to read. To view the full TOS, please click the button below.
View Full TOSAt Kiwi Hosting, we strive to provide top-quality services and customer satisfaction. However, we understand that there may be situations where a refund is required. This policy outlines our refund terms and conditions.
We offer a 3-day money-back guarantee on all hosting plans. If you are not completely satisfied with our services, you may request a full refund within 3 days of your initial service setup. After this period, no refunds will be issued for any reason. To request a refund, please submit a ticket through our support portal within the 3-day period.
The following services and fees are excluded from this guarantee:
Refunds are exclusively available to new customers who have not previously used our services. Refund requests must be submitted within the specified time frames to be eligible. Refunds will be processed within 7 business days of approval and will be issued to the original payment method.
Payments made via cryptocurrencies or certain other payment methods may only be refunded as account credits equivalent to the USD value of the original transaction. These credits can be used for future purchases on Kiwi Hosting.
No refunds will be offered outside the specified refund periods. It is the customer’s responsibility to request a refund within the 3-day window if they are not satisfied.
The following services and fees are strictly non-refundable:
Refunds for automated renewals are available under the following conditions:
Please note that non-refundable services such as dedicated servers, dedicated IPs, and domain registrations do not qualify for renewal refunds.
Last updated: August 28, 2024