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Privacy Policy

Kiwi Hosting is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of Personal Information, in compliance with the General Data Protection Regulation (GDPR) and the Children's Online Privacy Protection Act (COPPA).

1. Data Collection

We collect various types of Personal Information in connection with the services we provide, including:

  • Contact information (name, email address, phone number)
  • Billing information (billing address)
  • Account information (username, password)
  • Technical information (IP address, browser type)

We do not collect credit card information. Payment processing is handled by third-party services such as Stripe and PayPal.

2. Identifying Purposes

We collect, use, and disclose Personal Information to provide the services you request and to offer additional services we believe may interest you. The purposes for which we collect information will be identified before or at the time of collection. In some cases, the purposes may be clear, and consent may be implied, such as when you provide your name, address, and payment information during the order process.

3. Consent

Your knowledge and consent are required for the collection, use, or disclosure of Personal Information, except where required or permitted by law. Providing us with your Personal Information is always your choice. However, not providing certain information may limit our ability to offer you our services. We will not require you to consent to the collection, use, or disclosure of information as a condition of providing a service, except as necessary to deliver the service.

4. Limiting Collection

The Personal Information we collect will be limited to what is necessary for the purposes identified. With your consent, we may collect Personal Information from you in person, over the phone, by mail, facsimile, or the Internet.

5. Limiting Use, Disclosure, and Retention

Personal Information may only be used or disclosed for the purposes for which it was collected unless you have otherwise consented or when it is required or permitted by law. Personal Information will only be retained for as long as necessary to fulfill these purposes or as required by law. All Personal Information is stored in an encrypted database to ensure maximum security and confidentiality.

6. Accuracy

We will maintain Personal Information in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is used. We rely on individuals to provide accurate and current information and will make reasonable efforts to maintain its accuracy.

7. Safeguarding Information

Personal Information will be protected by security safeguards appropriate to the sensitivity level of the information. We take reasonable precautions to protect your Personal Information from loss, unauthorized use, access, or disclosure. This includes:

  • Storing data in encrypted databases.
  • Using secure servers and network security protocols.
  • Limiting access to Personal Information to authorized personnel only.
  • Regularly updating and testing our security technology.

8. Access

Upon request, you will be informed of the existence, use, and disclosure of your Personal Information and given access to it. You may verify the accuracy and completeness of your Personal Information and request that it be amended if appropriate. In certain circumstances permitted by law, we may not disclose certain information to you.

9. Children's Privacy

Our services are not directed to children under the age of 13. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.

10. International Data Transfers

We may transfer your Personal Information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the data. When we transfer your Personal Information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.

11. Data Breach Notification

In the event of a data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach if it is likely to result in a risk to the rights and freedoms of individuals. We will also notify affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms.

12. User Rights under GDPR

Under GDPR, you have the following rights:

  • The right to be informed about the collection and use of your Personal Information.
  • The right of access to your Personal Information.
  • The right to rectification of inaccurate or incomplete Personal Information.
  • The right to erasure (right to be forgotten) of your Personal Information.
  • The right to restrict processing of your Personal Information.
  • The right to data portability, allowing you to obtain and reuse your Personal Information for your own purposes across different services.
  • The right to object to the processing of your Personal Information.
  • Rights related to automated decision-making and profiling.

13. Third-Party Services

We use third-party services such as Cloudflare Analytics, Stripe, and PayPal to enhance our services. These services may collect and process your Personal Information under their privacy policies. We recommend reviewing their privacy policies to understand how your information is handled.

  • Cloudflare Analytics: We use Cloudflare Analytics to monitor and analyze web traffic. Cloudflare may collect information such as your IP address, browser type, and pages visited.
  • Stripe: We use Stripe for payment processing. Stripe collects information related to your payment method, such as transaction history. Stripe does not share your credit card details with us.
  • PayPal: We use PayPal for payment processing. PayPal collects information related to your payment method, such as transaction history. PayPal does not share your credit card details with us.

14. Other Websites

Our website may contain links to other third-party sites not governed by this Privacy Policy. While we strive to link only to sites with high privacy standards, our Privacy Policy no longer applies once you leave our website. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy statements of those sites to understand how your information may be collected, used, shared, and disclosed.

15. Updates to This Privacy Policy

Kiwi Hosting reserves the right to make changes to this Privacy Policy at any time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly. Your continued use of our services following any changes indicates your acceptance of the new terms.

16. Contact Information

If you have any questions or concerns about our Privacy Policy or how we manage your Personal Information, please contact us at [email protected]. We are committed to addressing your inquiries and resolving any issues promptly.

Last updated: August 28, 2024